I research users for a living.
UX researcher currently @ AAA/ClubLabs in Los Angeles, CA. I strive to happily marry qualitative & quantitative data to tell stories about our users.
My Work
Global Navigation Redesign
reassessing user schemas & patterns of searching
new user onboarding & ENGAGEMENT
encouraging engagement at the right step of the journey
AUTO inSURANCE CLAIMS GAP ANALYSIS
mapping the auto claims journey to guide claimants in times of distress
2024
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